Privacy Policy

Privacy Policy

Website Data Protection Notice

Mahindra Electric Mobility Limited is committed to protecting the privacy and security of your personal data. Your privacy is important to us.

This notice provides you with information on how Mahindra Electric Mobility Limited ("we", "our", "us" ), having its corporate office at 8th Floor, Gold Hill Square Software Park, #690, Hosur Road, Bomanahalli, Bangalore 560068, Karnataka, India, will process your personal data as a user of this website and how you can exercise your privacy rights.

1. Personal data that we collect

In the course of your visit to this website, we will automatically collect the following information:

  • date and the time of your visit of this website;
  • your IP address;
  • the amount of time spent transferred in each case;
  • certain cookies (see point 2 below).

We collect the following personal data from you directly when you provide us with it when you make fleet inquiries or book a test drive by filling a form on the website:

  • Name;
  • Email Id; and
  • Mobile Number

You are under no obligation to provide us with your personal data we ask you for. However, if you do not provide your personal data, you will not be able to make use of all the functions of this website. For example, we might not be able to process your booking or registration.

We may use a third-party service provider to assist us with some features of our website. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose.

Where we receive data from a third party, then that third party is responsible for ensuring that any such data is transferred to us in compliance with applicable data protection laws

2. Cookies

From time to time, we may use a standard technology called a cookie. A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Currently, websites use cookies to enhance the user’s visit; in general, cookies can personalize home pages, and identify which parts of a website have been visited. It is possible to set your browser to inform you when a cookie is being placed. This way you can decide whether to accept the cookie. Some of the cookies we use are automatically deleted once you leave the website. Persistent cookies, however, remain on your computer until you delete them in your browser. We use persistent cookies to recognize you when you visit this website the next time. If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website wants to install a cookie or you can block cookies altogether. You can also delete cookies that have already been installed on your computer. Refer to the 'Help' function within your browser for more information on how to do these things. By showing how and when our visitors use this web site, this information can help us to improve our site on a continual basis.

Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our website.

3. Purposes for which we process your data

The use of your information is subject to the privacy notice in effect at the time of our use. We will process your personal data set out in point 1 and point 2 for the following purposes:

  • to make this website and its services available to you and to further optimize and develop this website;
  • to create website usage statistics;
  • to be able to recognize, prevent and investigate attacks of this website;
  • to communicate with you;
  • to confirm your fleet inquiries or your test drive;
  • to provide you with relevant information regarding our products;
  • to allow you to follow us on social media;
  • to comply with legal obligations.

We endeavor to collect only such information that is reasonably necessary to perform services for you or to respond to your queries.

4. Legal basis of the processing

We can only use your personal data if we have a legal basis for doing so. We process your personal data provided by you either (i) on the basis of our prevailing legitimate interest to achieve the purposes set out above; or (ii) on the basis of the necessity for the performance of the contract we have concluded with you or to take steps at your request prior to entering into such an agreement; or (iii) on the basis of the necessity to comply with legal obligations to which we are subject. If we process your data based on your consent, we will ask for your consent in a separate process.

5. Transfer of your personal data

As far as this is necessary for the purpose set out above, we will transfer your personal data to the following recipients:

  • IT service providers that we use;
  • Mahindra and Mahindra Limited’s call center
  • Marketing services that we use; and
  • Public authorities (which includes government agencies, law enforcement and other public authorities which may include such authorities outside your country of residence.)

Some of the recipients mentioned above are located in or process personal data outside of your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal data to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients provide an adequate level of data protection.

6. How long do we keep your personal data

We will retain your personal data for as long as we reasonably consider it necessary for achieving the purposes set out under Point 1 above and as is permissible under applicable law. We will, in any case, retain your personal data for as long as there are statutory retention obligations or potential legal claims are not yet time-barred.

7. Your rights in connection with your personal data

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

In such cases, we will need you to respond with proof of your identity before you can exercise these rights. Please note that applicable law might require that we cannot comply with every request. We will be required to keep your personal data due to statutory retention requirements despite your request for erasure.

Under applicable law, you have, among others, the rights (under the conditions set out in applicable law): (i) to check whether and what kind of personal data we hold about you and to request copies of such data, (ii) to request the correction, supplementation or deletion of your personal data that is inaccurate or processed in non-compliance with applicable requirements, (iii) to request us to restrict the processing of your personal data, (iv) in certain circumstances, to object for legitimate reasons to the processing of your personal data or to revoke consent previously granted for the processing where such revocation does not affect the lawfulness of the processing until the revocation, (v) to request data portability, (vi) to know the identities of third parties to which your personal data are transferred, and (vii) to lodge a complaint with the competent authority.

8. Changes to this privacy notice

We may update this privacy notice from time to time. Any material changes to the privacy policy will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated.

9. Our contact details

Please address your requests or questions concerning the processing of your personal data to:

Mahindra Electric Mobility Limited
8th Floor, Gold Hill Square Software Park,
#690, Hosur Road, Bomanahalli,
Bangalore 560068, Karnataka, India

This Privacy Policy was last updated as of 18th November 2019.